Refund Policy
Thank you for choosing Cyberways.online. We strive to provide high-quality solutions to our clients and ensure their satisfaction with our work. This refund policy is presented in parts, and each part outlines the terms and conditions for requesting and obtaining refunds for the relevant services.
Part-1: “Web Development Services” and “Website Maintenance Services”
This Part of the refund the refund policy applies to our “Web Development” Services, and covers our products/packages listed in the table below:
|
Sr. |
Product/Package Name |
SKU |
Category |
|
1 |
SHOPIFY-DIAMOND-1121 |
E-Commerce |
|
|
2 |
SHOPIFY-GOLD-1122 |
E-Commerce |
|
|
3 |
BR-DIAMOND-1123 |
Website Maintenance |
|
|
4 |
BS&B-1124 |
Booking Website |
|
|
5 |
M&HC-1125 |
Booking Website |
|
|
6 |
S&F-1126 |
Booking Website |
|
|
7 |
L&C-1127 |
Booking Website |
|
|
8 |
MH&M-1128 |
Booking Website |
|
|
9 |
HB-GOLD-1129 |
Hotel Booking Website |
|
|
10 |
HB-DIAMOND-1130 |
Hotel Booking Website |
|
|
11 |
ECR-SILVER-1131 |
Website Maintenance |
|
|
12 |
ECR-GOLD-1132 |
Website Maintenance |
|
|
13 |
ECR-DIAMOND-1133 |
Website Maintenance |
|
|
14 |
EC-DIAMOND-1134 |
E-Commerce |
|
|
15 |
EC-GOLD-1135 |
E-Commerce |
|
|
16 |
EC-SILVER-1136 |
E-Commerce |
1. Eligibility for Refunds:
1.1. Our refund policy applies to all packages and services offered on our website.
1.2. Refunds can only be requested within 7 days from the date of payment.
1.3. Refunds are applicable to the initial payment made for the services and do not cover any subsequent payments or add-ons.
1.4. Customized or personalized services are exempt from refunds as they are specifically tailored to meet your unique requirements.
2. Grounds for Refunds:
2.1. Unsatisfactory Service: If you are not satisfied with the quality of the web development service provided, you may be eligible for a refund.
2.2. Failure to Deliver: In the event that we are unable to deliver the agreed-upon services within the specified timeframe, you may request a refund.
2.3. Technical Issues: If our services encounter significant technical difficulties that hinder the proper functioning of your website, a refund may be considered.
3. Refund Request Process:
3.1. To initiate a refund request, you email us at [email protected], providing the following details:
-
- Full Name: Full name as provided during the purchase.
- Email Address: The email address associated with the account or purchase.
- Order/Invoice Number: The unique identifier for the order or invoice related to the refund request.
- Date of Purchase: The date when the services were initially purchased.
- Reason for Refund: (e.g., unsatisfactory service, failure to deliver, technical issues).
- Detailed Explanation: provide a detailed explanation of the refund request, including any specific issues encountered.
- Attachments (Optional): Any relevant files or screenshots supporting the refund claim.
- Preferred Refund Method: (e.g., original payment method, bank transfer).
- Additional Comments (Optional): Any additional comments or information.
3.2. We will review the refund request within 7 business days and communicate with you regarding the outcome.
3.3. If your refund request is approved, we will issue a refund within 14 business days using the same payment method used for the original transaction.
4. Non-Refundable Circumstances:
4.1. Change of Mind: Refunds will not be granted if you simply change your mind or no longer require our services after the project has commenced.
4.2. Third-Party Services: Any fees paid to third-party services for domain registration, hosting, or other related services are non-refundable.
4.3. Violation of Terms: Refunds will not be provided if you are found to have violated our terms and conditions.
5. Dispute Resolution:
5.1. In the event of a dispute or disagreement regarding a refund, we encourage you to contact us first to resolve the issue amicably.
5.2. If a mutual resolution cannot be reached, both parties agree to seek mediation or arbitration to settle the dispute.
6. Amendments:
6.1. Cyberways.online reserves the right to modify or amend this refund policy at any time without prior notice.
6.2. Changes to the refund policy will be effective from the date of publication on our website.
By using our web development services and making a payment, you acknowledge that you have read, understood, and agreed to our refund policy.
If you have any questions or need further clarification, please don’t hesitate to contact us at [email protected]
Last updated: June 1st, 2023.